FAQ

If you’re not quite sure which size is right for you, refer to our size guides.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, return for a refund. As a reminder, domestic return shipping is free.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Read our Shipping Policy.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Yes, however some exclusions may apply. We gladly accept returns within 14 days from the date of delivery. Note items must be in brand new condition, free of any stains or odors. Final sale items include dresses, top and pant set 

Domestic (US): The return label for Domestic orders is factored in with your return, so you will not need to purchase one, as one will be given to you upon completing your return through our portal.

International: Unfortunately, we do not offer prepaid return labels for International orders. You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal. We suggest obtaining a tracking number for your shipment as we are not held liable for lost parcels en route back to us.

We kindly ask customers to return each order separately, so you don’t experience issues receiving your complete and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order.

Your refund will be processed within 7-10 business days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the parcel does process. 

Refunds do require roughly 7-10 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will be posted to your account. Each bank does have varying processing times. 

Please know once you select a refund for store credit, we cannot refund back to original forms of payment.

Store credits can only be used to purchase items from our site. 

A response will be made within 24-48 business hours from your most recent inquiry.

To qualify for a refund, the accurate item(s) must be returned. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded. They will be discarded.